Appointments & Referrals

The Integrated Referral Management and Appointing Center (IRMAC) is the first point of contact for beneficiaries looking for health care in the National Capital Region Market. The IRMAC helps beneficiaries navigate the direct care system. 

Appointments

To make an appointment, please call the IRMAC at 301-677-8800, then select option 1. The IRMAC is available Monday–Friday, 6:30 a.m. to 6:30 p.m.  After-hours patients may call and speak with the Nurse Advice Line at 1-800-874-2273.

If this is a medical emergency, please dial 911 or proceed to the nearest emergency room.

Access to care

If you need to get care at Kimbrough, the priorities for getting appointments are identified in Department of Defense policy and are listed below:

• Active duty service members
• Active duty family members enrolled in TRICARE Prime or TRICARE Young Adult – Prime Option

All others can get care if space is available after Kimbrough has met the health care needs of the three categories listed above within DOD access standards. This includes:

• Active duty family members enrolled in TRICARE Select or TRICARE Young Adult – Select Option
• Retired service members and their eligible family members
• DOD civilians and contractors

All patients, including those listed for space-available care, can continue to fill prescriptions at our pharmacies.

How do I find a civilian provider in Maryland?

The TRICARE East and West Networks have established a network of qualified providers in across the Continental US for TRICARE beneficiaries. To find a provider near you, search the TRICARE East  Network Directories.

Referral Management Center

The Referral Management Center (RMC) is available to assist you with referral questions internal to our military health care system, and after you have activated your referral. The process to activate all referrals is to call 301-677-8800 after two business days and choose option 1, regardless of where you expect to receive care. All referrals are subject to military health care system capability review.

If care is available within the military health care system, you will be offered an appointment. If care is unavailable within the military health care system, you’ll be deferred for civilian network care in accordance with your TRICARE benefit (subject to benefit review).

Contact Humana at www.humanamilitary.com/beneficiary or 1-800-444-5445 if:

• You have questions related to civilian network care
• You want a different provider than the one assigned
• The provider selected for you does not have appointments or no longer accepts TRICARE
• The provider is requesting a new referral or specific procedure codes

To book your referral for specialty care you must first call the appointment call center at 301-677-8800 and choose option 1 after two business days to schedule your specialty care appointment (Don’t delay). 

Referrals and Authorizations

Information for referrals and authorization can be found on the TRICARE website.

We are closed Federal Holidays and Command-directed closures.

MHS GENESIS Patient Portal

The MHS GENESIS Patient Portal allows you to:

• Manage primary care medical and dental appointments
• Review clinical notes, referrals, and lab and test results
• Exchange secure messages with your health care team
• Monitor health information and view your portal profile
• Complete a pre-visit, dental history questionnaire online
• Look up high-quality, provider-approved health information related to health issues, lab results, and medications

Visit our Frequently Asked Question page for more information.