The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit www.tricare.mil/shutdown

Patient Resources

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Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with you medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility's services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

We strive to positively impact your experience and ensure your satisfaction by assisting with any issues or concerns that arise in the delivery of health care here. Our services are guided by the principles of Patient/Family Centered Care: Dignity and Respect, Collaboration, Information Sharing, and Participation. 

Please come see us

We are here to answer your questions or assist with any issues that arise.  We are located on the first floor of Kimbrough and are available Monday–Friday, 7:30 a.m. to 4:30 p.m. You can reach us at 301-677-8836. 

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility. If you wish to file a complaint, you may use the online link, the ICE kiosk in the pharmacy waiting area or main lobby. If you prefer to file a complaint in person call (301) 677-8836. Your feedback helps our Kimbrough team continue to improve the quality of services offered to our valued patients and families.

Contact Us

Phone

General Information: 301-677-8800  Option 0

Patient Advocate
301-677-8836
Email:
dha.meade.Kimbrough-AHC.mbx.patient-advocate@health.mil

BCAC/DCAO
301-677-8982
Email:
dha.meade.Kimbrough-AHC.list.bdc-user@health.mil

Hours

Patient Advocate
Monday–Friday
7:30 a.m. to 4:30 p.m.

BCAC/DCAO
Monday–Friday
8 a.m. to 4 p.m.

See below for delayed opening schedule

Location

Patient Advocate
1A79
1st Floor

BCAC/DCAO
1st Floor
 

Delayed Openings

Schedule for delayed openings/ early closures:
Oct. 23: Early close at 12:30 PM
Dec. 4: Open at 11:30 AM
Jan. 8: Open at 10 AM
Feb. 5: Open at 10 AM 
Mar. 5: Open at 11:30 AM
April 9: Open at 10 AM
May 7: Open at 10 AM
June 4: Open at 11:30 AM
July 9: Open at 10 AM 
Aug. 6: Open at 10 AM
Sept. 17: Open at 11:30 AM