Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Contact Us

Main Phone

301-677-8800

Location

2480 Llewellyn Ave
Fort Meade, MD 20755

Customer Service

Email Patient Relations/Advocate

Phone: 301-677-8836

Email  Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone: 301-677-8982

Email the Public Affairs Office
 

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