Appointments & Referrals
The Integrated Referral Management and Appointing Center (IRMAC) is the first point of contact for beneficiaries looking for health care in the National Capital Region Market. The IRMAC helps beneficiaries navigate the direct care system and is available Monday–Friday, 6:30 a.m. to 6:30 p.m.
Appointments
Same-day appointments are made available to schedule 24 hours prior to the time slot. To make an appointment, please call our appointment line at 301-677-8800, option 1, or the appointment line for the National Capital Region at 855-227-6331. You may also use the
MHS GENESIS Patient Portal to schedule an appointment.
After-hours patients may call and speak with the Military Health System Nurse Advice Line at 800-874-2273.
If this is a medical emergency, please dial 911 or proceed to the nearest emergency room.
Access to care
If you need to get care at Kimbrough, the priorities for getting appointments are identified in Department of Defense policy and are listed below:
- Active duty service members
- Active duty family members enrolled in TRICARE Prime or TRICARE Young Adult – Prime Option
All others can get care if space is available after Kimbrough has met the health care needs of the three categories listed above within DOD access standards. This includes:
- Active duty family members enrolled in TRICARE Select or TRICARE Young Adult – Select Option
- Retired service members and their eligible family members
- DOD civilians and contractors
All patients, including those listed for space-available care, can continue to fill prescriptions at our pharmacies.
How do I find a civilian provider in Maryland?
The TRICARE East and West Networks have established a network of qualified providers in across the Continental US for TRICARE beneficiaries. To find a provider near you, search the TRICARE East Network Directories.
Referral Management Center
The Referral Management Center is available to assist you with referral questions internal to our military health care system, and after you have activated your referral. The process to activate all referrals is to call 301-677-8800 after two business days and choose option 1, regardless of where you expect to receive care. All referrals are subject to military health care system capability review.
If care is available within the military health care system, you will be offered an appointment. If care is unavailable within the military health care system, you’ll be deferred for civilian network care in accordance with your TRICARE benefit (subject to benefit review).
Contact Humana at www.humanamilitary.com/beneficiary or 800-444-5445 if:
- You have questions related to civilian network care
- You want a different provider than the one assigned
- The provider selected for you does not have appointments or no longer accepts TRICARE
- The provider is requesting a new referral or specific procedure codes
To book your referral for specialty care you must first call the appointment call center at 301-677-8800 and choose option 1 after three business days to schedule your specialty care appointment (Don’t delay).
Referrals and Authorizations
Information for referrals and authorization can be found on the TRICARE website.
We are closed Federal Holidays and Command-directed closures.
Visit our Frequently Asked Question page for more information.