Appointments & Referrals
To make an appointment, call our Call Center at 301-677-8800 from 6:30 a.m. to 6:00 p.m. You may also call the Integrated Referral Management and Appointment Call Center (IRMAC) at 1-855-227-6331 Monday–Friday: 6:30 a.m. to 6:30 p.m. Patients can also speak with the Nurse Advice line by calling 1-800-874-2273.
If this is a medical emergency, please dial 911 or proceed to the nearest emergency room.
MHS GENESIS Patient Portal
MHS GENESIS Patient Portal replaced the TRICARE Online Patient Portal March 25.
The MHS GENESIS Patient Portal will allow you to:
- Manage primary care medical and dental appointments
- Review clinical notes, referrals, and lab and test results
- Exchange secure messages with your health care team
- Monitor health information and view your portal profile
- Complete a pre-visit, dental history questionnaire online
- Look up high-quality, provider-approved health information related to health issues, lab results, and medications
Visit our MHS GENESIS page for more information about the new electronic health system launching March 25.
Referral Management Center
The Referral Management Center (RMC) is available to assist you with referral questions internal to our military health care system, and after you have activated your referral. The process to activate all referrals is to call 301-677-8800 and choose option 1, regardless of where you expect to receive care. All referrals are subject to military health care system capability review within a day of referral entry. If care is available within the military health care system, you will be offered an appointment. If no capability or capacity exists, you’ll be deferred for civilian network care in accordance with your TRICARE benefit (subject to benefit review). If you have questions related to civilian network care, if you want a different provider than the one assigned, if the provider selected for you does not have appointments or no longer accepts TRICARE, or the provider is requesting a new referral or specific procedure codes, contact Humana at www.humanamilitary.com/benficiary or 1-800-444-5445.
To book your referral for specialty care you must first call the appointment call center at 301-677-8800 and choose option 1 after two business days to schedule your specialty care appointment (Don’t delay).
We are closed Federal Holidays and Command-directed closures.
How do I find a civilian provider in Maryland?
The TRICARE East and West Networks have established a network of qualified providers in across the Continental US for TRICARE beneficiaries. To find a provider near you, search the TRICARE East
Visit our Frequently Asked Question page for more information.