Pharmacy
Our pharmacy services are available to eligible TRICARE beneficiaries of all ages not enrolled in the Johns Hopkins Family Plan
. Prescription medications may be obtained at our Main or PX Pharmacy. We provide up to a 90-day supply for most medications. Controlled substances are dispensed at a maximum of a 30-day supply. Prescriptions are NOT automatically filled when received. All new and renewed prescriptions MUST be activated by the patient or representative.
Beneficiaries may also receive medications using TRICARE Home Delivery or a TRICARE Network Pharmacy.
Learn more about
eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can pull a ticket at the kiosk and wait in the pharmacy lobby, or
- You can activate the prescription(s) and wait.
Civilian Providers
If you have prescriptions from an authorized licensed civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription
Ask your provider to select the:
- Pharmacy name: DoDFTMEADEPharmacy
- NCPDP/NPI Number: 2138471 / 1437563871.
If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in. National Capital Region Network pharmacies no longer accept routine hardcopy or paper prescriptions. Exceptions are made only for prescriptions written by emergency or dental providers or provider offices without electronic prescription capabilities.
Activating New Prescriptions
All new and renewed prescriptions MUST be activated by the patient or representative. There are multiple ways to activate your prescription.
Option 1: Fastest and Preferred
Kimbrough offers remote pharmacy check-in using
Q-Anywhere. With Q-Anywhere, you can activate your new or renewal prescription with a text message from your phone, by visiting
the online site or by scanning the QR code below. Follow the prompts to check in remotely and activate your new or renewed prescriptions.
Option 2: In Person
Go to the Kiosk at KACC Main pharmacy and check in at the kiosk.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
Option 3: Call the Pharmacy
There is a voicemail outage for 301-677 numbers on Fort Meade. If you opt to call the pharmacy, please stay on the line to speak with a representative instead of leaving a voicemail.
- Call Main KACC Pharmacy to activate your prescription.
- Processing times may vary based on pharmacy staffing and resources.
Requesting Prescription Refills
Turnaround time for refill requests is three business days.
Note: Walk-in, same-day refills will only be filled in emergency situations and may take up to four hours to process. We have
two options to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill. (note- if the Rx is expired and has refills it is no longer valid, please call your provider for refills).
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at (800) 377-1723. Then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up
Picking Up Your Prescriptions
You’ll need a valid Dod ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid Dod ID (or photocopy, digital picture). For the quickest service, we encourage you to activate and request your prescription before coming to pick up your medication. Our busiest days are Monday and Friday. Our busiest hours are 11 a.m. to 2 p.m.
Main Pharmacy
New and renewal prescriptions are picked up at the Main Pharmacy. Our main pharmacy is open Monday–Friday from 7:30 a.m. to 4:30 p.m. We are closed on weekends and federal holidays. The last ticket issued from the kiosk is 4 p.m.
**For upcoming delayed openings for training or closures for holidays, please visit our Facebook page **
PX Refill Pharmacy
All refill prescriptions are picked up at the
PX Pharmacy. All refills must be called into the Pharmacy Audiocare refill line 1-800-377-1723. Turnaround time for refill requests is three business days. Walk-in, same-day refills will only be filled in emergency situations and may take up to four hours to process. Our PX pharmacy is open Monday–Friday from 8 a.m. to 5 p.m. We are closed on weekends and federal holidays.
ScriptCenter
There are two ScriptCenter Kiosk locations available for extended hours to help speed up the pick up of NON-REFRIGERATED prescriptions. Any medications requested after 12 PM will be placed in the ScriptCenter machine the next business day. Enrollment is required prior to first pick up, which is done at the kiosk.
Main Pharmacy ScriptCenter:
- For new and renewed prescriptions only
- Located at the pharmacy entrance of Kimbrough.
- Hours: Monday–Friday, 24 hours (including weekends & federal holidays)
Post Exchange Pharmacy ScriptCenter:
- For refill prescriptions only
- Located at the Post Exchange, next to PX Pharmacy
- Hours (aligned with PX): Monday–Saturday, 9 a.m. to 8 p.m.; Sunday, 10 a.m. to 7 p.m.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, re-constituted medications, and/or certain controlled substance prescriptions.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
A medication disposal bin is located for your convenience by the Main Pharmacy inside the building. Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.
To dispose of any sharps, please see options below:
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
How do I get a new prescription sent from a civilian outside provider?
Prescriptions can be sent electronically to military pharmacies for TRICARE patients.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes, if you wish to pick up medications for family members over the age of 10, you must have the patient’s ID card (or a copy or a picture of it on their smart phone) or a MEDDAC Form 757 (Authorization to Release Prescription Medications to Third Parties). The release form is required in order to protect the patient’s confidentiality (whether the patient is the sponsor, spouse or child). The signed form is valid until the expiration date of the patient's ID card.
What is the difference between a new, refill, and renewal prescription?
A
new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A
refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A
renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the
Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.
How do I get a prescription refill?
All refills must be phoned-in using the pharmacy refill line 1-800-377-1723. All refills must be picked up at the PX Pharmacy Post Exchange. Prescriptions will be available for pickup after 72 hours (3 business days) from call-in. Availability of refill pick-up before 72 hours is not guaranteed.
What medications are on the formulary?
A drug formulary is a list of prescription drugs, both generic and brand name, used by practitioners to identify drugs that offer the greatest overall value. The National Capital Region (NCR) Joint Operations Area (JOA) Unified Medication Formulary is available online.
Where can I go if the KACC Main Pharmacy and PX Pharmacy are closed?
There are other options available to eligible beneficiaries if an emergent need arises. These include: Walter Reed National Military Medical Center (301-295-2123), Malcolm Grow Medical Clinic, Andrews Air Force Base (240-857-4565) and A.T. Augusta Military Medical Center (571-231-3224). Beneficiaries may choose any other National Capital Region Military Pharmacy or outside retail pharmacy where TRICARE is accepted (a co-pay may be incurred).
Can I transfer my prescription from another military facility to Kimbrough?
Yes, prescriptions originally filled at another military or civilian pharmacy can be refilled at the Kimbrough Pharmacy.
Is pharmacy priority given to active duty or same day surgery patients?
Yes, priority pharmacy service is rendered to active-duty service members in uniform and patients who have undergone a surgical/invasive dental procedure.
What are the rules for picking up controlled substances?
Patients 16 years of age and older may pick up non-controlled medications for themselves with a valid military identification card. Patients must be 18 years of age or older to pick up controlled substance prescriptions (Active Duty under 18 years of age may pick up their own controlled substance prescriptions).