Frequently Asked Questions (FAQs)
Prescription Refills
How do I get a prescription refill?
All refills must either be phoned in using the pharmacy refill line 1-800-377-1723. All refills must be picked up at the PX Pharmacy Post Exchange. Prescriptions will be available for pickup after 72 hours (3 business days) from call-in. Availability of refill pick-up before 72 hours is not guaranteed.
How do I get a new prescription sent from a civilian outside provider?
Prescriptions can be sent electronically to military pharmacies for TRICARE patients.
What medications are on the formulary?
A drug formulary is a list of prescription drugs, both generic and brand name, used by practitioners to identify drugs that offer the greatest overall value. The National Capital Region (NCR) Joint Operations Area (JOA) Unified Medication Formulary is available online.
Where can I go if the KACC Main Pharmacy and PX Pharmacy are closed?
There are other options available to eligible beneficiaries if an emergent need arises. These include: Walter Reed National Military Medical Center (301-295-2123), Malcolm Grow Medical Clinic, Andrews AFB (240-857-4565) and Fort Belvoir Community Hospital (571-231-3224). Beneficiaries may choose any other National Capital Region Military Pharmacy or outside retail pharmacy where TRICARE is accepted (a co-pay may be incurred).
Can I go to a TRICARE Retail Network Pharmacy?
If you are a TRICARE Prime enrollee in Region 1, or are 65 years of age or older, you can get a civilian prescription filled at one of the participating retail network pharmacies for a modest co-pay. For more information on this program, please visit www.tricare.osd.mil.
Can my family member pick up my prescription for me?
Yes, if you wish to pick up medications for family members over the age of 10, you must have the patient’s ID card (or a copy or a picture of it on their smart phone) or a MEDDAC Form 757 (Authorization to Release Prescription Medications to Third Parties). The release form is required in order to protect the patient’s confidentiality (whether the patient is the sponsor, spouse or child). The signed form is valid until the expiration date of the patient's ID card.
What are the rules for picking up controlled substances?
Patients 16 years of age and older may pick up non-controlled medications for themselves with a valid military identification card. Patients must be 18 years of age or older to pick up controlled substance prescriptions (Active Duty under 18 years of age may pick up their own controlled substance prescriptions).
Can I transfer my prescription from another facility to Kimbrough?
Yes, prescriptions originally filled at another military or civilian pharmacy can be refilled at the Kimbrough Pharmacy.
Is pharmacy priority given to active duty or same day surgery patients?
Yes, priority pharmacy service is rendered to active duty service members in uniform and patients who have undergone a surgical/invasive dental procedure.