Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

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Patient Safety

The Patient Safety Manager is responsible for developing and implementing patient safety programs and plans for the resolution of all safety-related incidents including those involving employees, visitors, patients and situations posing a threat to Kimbrough's buildings and equipment. 

In Patient Safety, we establish an environment of trust, transparency, teamwork and communication to facilitate an interdisciplinary proactive approach to improving safety and preventing adverse events.

 

Don't forget to keep your family's information up-to-date in DEERS.