Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with you medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility's services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

We strive to positively impact your experience and ensure your satisfaction by assisting with any issues or concerns that arise in the delivery of health care here. Our services are guided by the principles of Patient/Family Centered Care: Dignity and Respect, Collaboration, Information Sharing, and Participation. 

Please come see us

We are here to answer your questions or assist with any issues that arise.  We are located on the first floor of Kimbrough and are available Monday - Friday, 7:30 a.m. to 4:30 p.m. You can reach us at 301-677-8836. 

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility. If you wish to file a complaint, you may use the online link, the ICE kiosk in the pharmacy waiting area or main lobby. If you prefer to file a complaint in person call (301) 677-8836. Your feedback helps our Kimbrough team continue to improve the quality of services offered to our valued patients and families.